How do I join?

To try us for FREE, click on Start Free Trial (at the top right of the screen), complete the simple sign-up process, choose a rental package, then choose the DVDs you’d like to watch and we’ll dispatch your first available disc(s) as soon as possible. We recommend that you keep a List of at least 15 DVDs and we operate same-day dispatch up to 3pm weekdays. You’ll need to provide your contact details and register means of payment for security reasons and for future payments should you decide to become a full Member. We use Secure Servers so all the information you provide will be safe.

Is there an Introductory Offer?

Yes – all new customers are entitled to a FREE TRIAL and we occasionally make further special offers, which may include discounted subscription or other additional benefits. Please note that all such offers are strictly one-per-household and you will not be eligible to claim a second introductory offer if you have previously enjoyed an introductory offer with Wilkinson DVD Rental.

How do I activate my Gift Subscription?

To activate a Gift Subscription, click “Join Now” (top right of this screen) and make sure you enter your Gift Voucher code on Step 1 of Registration. Your Gift Voucher will entitle you to a free subscription period on a specific rental package and we may make the offer for you to upgrade your package during Registration. Your Gift Subscription period will begin on the date that you complete Registration and continue until the period expires. If you wish to cancel the service, please do so at any time before the end of your Gift Subscription period – or you can choose to carry on using the service after your Gift Subscription period, in which case you will be charged on a monthly basis for as long as you decide to continue using us.

I have a Free Trial offer – how does it work?

The Free Trial gives you the chance to try the service for a period of time, for free. If you are joining on a Free Trial offer, you will only be charged if you continue renting from us beyond your Free Trial, in which case you will be charged your first month’s subscription payment for your chosen rental package the day after the end of your Free Trial. If you decide you do not wish to continue beyond your Free Trial, you should log into your account, make an Account Cancellation request before the end of your Free Trial and then return any outstanding discs within 7 days, in which case no charges will be made.

Please remember that you can always upgrade, downgrade, pause, freeze or cancel your account at any time during or after your Free Trial period. If you decide to carry on renting with us, there are four rental packages with costs from just £3.79/month – and we GUARANTEE to provide the lowest prices in the UK!

Please note - We give our paying Members priority for titles that may be in high short-term demand (e.g. New Releases) over those people who are enjoying a Free Trial. This is done mainly out of courtesy to our paying Members, but also as the Free Trial is there for you to evaluate how easy it is to choose movies online and receive/return them by post – it is not there for you to judge whether or not you like a specific new film! Of course, as soon as you become a paying member, you will enjoy full priority too!

From time to time we may offer incentives as part of a Free Trial, in which case you are required to activate your Free Trial, select a minimum of 15 titles and have received at least 2 discs from us in order to receive the incentive. Any such incentives (e.g. Gift vouchers, free DVDs or any other such promotional incentives) are available while stocks last. In the event that stocks of any such incentives are exhausted, we may at its sole discretion offer an alternative as a good will gesture.

How much does membership cost?

Your Free Trial is of course FREE! Then, if you decide to carry on renting, there are four rental packages with costs from just £3.79/month – and we GUARANTEE to provide the lowest prices in the UK!

Package	Introductory	Number of discs	Maximum rentals	Monthly price (after
Description	Offer	"out" at once	per month	introductory offer)
Limited, 2-disc	2 week FREE TRIAL + a Free DVD to keep	2	2	£3.79
Limited, 4-disc	2 week FREE TRIAL + a Free DVD to keep	2	4	£6.97
2 disc unlimited	2 week FREE TRIAL + a Free DVD to keep	2	unlimited	£11.47
3 disc unlimited	2 week FREE TRIAL + a Free DVD to keep	3	unlimited	£14.47

These costs are all-inclusive and cover rentals fees, packaging and First Class postage to and from your home. Following any introductory offer that you claim, you will be automatically charged on a monthly basis for each month that you decide to continue as a member. With Wilkinson DVD Rentals there are no Return Dates, Late Fees or hidden costs.

In the case of the Limited rental packages, you can also choose whether to have a fixed monthly billing cycle, or can take the option to start your next subscription period immediately on return of your final disc(s) in a given period, so that you receive your next available disc(s) without having to wait.

How many rentals can I have per month?

Our unlimited rental packages provide you with a constant stream of DVDs each month and you can have 2 or 3 discs out at any time with no limit on the maximum number of rentals per month. To get the most enjoyment and value from the service, it is important to regularly update your DVD List and to use our unique Availability Guide, so that we always have discs to send out to you as we receive each batch of returned discs. The 2-disc rental package is our most popular and enables you to have a choice of DVDs “on tap” for you and your family, with 2 DVDs out at once and no limit on the maximum number of rentals per month - our existing Members on this package generally take about 6 rentals per month.

For the less frequent movie-watcher, we now offer two fixed rental packages, giving you either a maximum of 2 or 4 rentals maximum per month. Please remember you can always upgrade or downgrade your account if you decide you want more or less DVDs for a given month.

How are the discs delivered & returned?

Wilkinsons DVD Rentals deliver your choice of DVDs to your home by First Class postage. The DVDs are sent in slim, letterbox-friendly envelopes, so that they come directly to your home with no need for tiresome trips to the Post Office or rental stores.

Dependent on your rental package your discs are delivered and returned in batches of 2 or 3 per envelope. For example, on the 4 disc unlimited package, you will receive 2 batches of 2 discs and you should return 2 discs per envelope, except when you have a priority New Release disc, which we ask you to return as soon as possible for the benefit of other Members, and may be returned individually.

You’ll find all the information you need about discs sent and returned by logging into your account, but we also send email updates of dispatches and returned discs if you wish. You are responsible for managing your account and, in the event that any discs go missing in the post either inbound or outbound, we simply ask you to notify us within 30 days of posting and we will mark them as lost and dispatch further discs. We may also ask you to complete a Lost Disc Form, so that we can seek recompense from the Royal Mail.

Please note that, in the event that you decide to cancel your account, it is compulsory to obtain a Certificate of Postage (free from the Post Office) when you return your final discs.

When do I have to send DVDs back?

When you are ready! The service works on a monthly subscription basis, so there are no specific Return Dates or Late Fees that you might expect from a rental store. Return the DVDs when you wish and as we receive each batch of discs, we will send out the next available titles on your list. To ensure you receive a constant service, it’s important to regularly update your DVD List and to use our unique Availability Guide, so that we always have discs to send out to you as we receive each batch of returned discs. The only time you will be required to return discs within a specific timeframe is if you Pause, Freeze or Cancel your Account with us.

Which payment methods do you accept?

We accept all major credit/debit cards, including the following:

Why must I give Payment Details?

You will need to provide a valid means of payment when you Register. Your payment details are required for security reasons, to help us confirm that your details are genuine and to protect us against fraud or theft. We currently accept Visa, Mastercard, Maestro, Visa Delta, Solo & Electron Cards. In the event that you are joining with a Gift Subscription or special Free Trial offer, you will not be charged unless you decide to continue to use the service beyond your Gift Subscription or Free Trial.

When will I be billed?

If you are joining on a Free Trial offer, you will only be charged if you continue renting from us beyond your Free Trial, in which case you will be charged your first month’s subscription payment for your chosen rental package the day after the end of your Free Trial. If you decide you do not wish to carry on using Wilkinson DVD Rentals beyond your Free Trial, you should log into your account, make an Account Cancellation request before the end of your Free Trial ends and then return any outstanding discs within 7 days, in which case no charges will be made. If you join on our “half price for the first month” Introductory Offer, you will be charged half price for your first month when you complete registration.

Wilkinson DVD Rentals operates automatic monthly subscription renewals, so we will charge your account for your chosen rental package on the same day of each subsequent month for as long as you continue to use the service (or the closest day to your monthly payment date in the event of “short” months - i.e. if you normal payment date is 31st of the month, you will be charged on the last day of those months that have 30 days or less).

In the event that you are registering with a Gift Subscription, enhanced Free Trial or other Special Offer, any additional terms of your introductory offer and subsequent subscription will be confirmed during Registration. In the case of Gift Subscriptions or Free Trial offers you will not be charged unless you decide to continue to use Wilkinson DVD Rentals after your Gift Subscription period or beyond your Free Trial.

You are obliged to maintain a valid payment method for as long as you continue to use Wilkinson DVD Rentals. In the event that we are unable to collect any subscription payment(s) on the due date (e.g. due to your bank declining the payment), we will continue to attempt to collect the payment(s) until successful. Wilkinson DVD Rentals reserves the right to suspend further DVD dispatches on any account which has any outstanding subscription payment(s), but the subscription will remain in force and monthly fees will continue to accrue irrespective of account usage or suspension of dispatches.

In the event that an account remains unpaid with outstanding subscription fees continuing to accrue, Wilkinson DVD Rentals may, at its sole discretion, employ a third party (e.g. a Debt Collection Agency) to pursue the recovery of outstanding monies, property and any additional costs incurred in the recovery process, to the full extent of the law.

Can under-18's subscribe?

We currently do not offer the service to people under the age of 18, as many of the DVDs available on the website are Certificate 18 and can only legally be rented by people aged 18 or over.

Is the service available outside the UK?

We currently only operate the service in the UK, where the discs can be delivered and returned by First Class Royal Mail postage.

How do I choose / order DVDs?

To choose and order discs, simply browse around the site and add titles to your List. Its easy to find the DVDs you want using these features:

• Quick Picks - e.g. TV Series, Movie Categories, New Releases, Top 100 etc…
• MyRecommendations – We suggest DVDs based on the ratings you give
• Top Rated – DVDs that our other Members have rated highly
• The Critic – Our critic’s recommendations
• Search – Search on Keyword, Title or Actor
• Advanced Search – More detailed search by genre, director etc

Can I Pre-Book titles before DVD release?

Yes! You can Pre-Order titles from the Coming Soon or At the Cinema Quickpicks and they will be added to MyPre-Orders. These titles will be transferred to your List as soon as they are released.

I can’t find a specific DVD. What do I do?

We have access to virtually every DVD released for rental in the UK and our DVD information is provided by the Muze database. If you ever have difficulty finding a title, let us know by contacting Customer Service and we’ll find it for you!

How do I manage MyList?

Each time you click “Add DVD” the title will be added to the bottom of your List, which can be viewed by clicking MyList on the navigation bar. You can change the priority order using the single arrows (move up/down 1 space), the double arrows (move to top/bottom), or by amending the list number(s).You can also remove titles if you change your mind.To see the titles you have Pre-Ordered before their release date, go to MyList and click MyPre-Orders. These titles will be transferred to your List as soon as they are released.

How does the Availability Guide work?

With thousands of DVDs being returned and dispatched every day, predicting demand is a very complicated science and some discs, such as certain New Releases, may be subject to very high short term demand. However, to give you the greatest possible control over your List, we provide an Availability Guide within the MyList area, to help you see which titles are available immediately and which may be subject to a degree of delay.
New Members are required to choose an absolute minimum of 10-15 titles and, on average, our Members have 31 discs in their Lists, although some have over 2000!
Maintaining a balanced choice of at least 10-15 discs in your List and referring to the Availability Guide will ensure that the service runs smoothly for you.

How quickly will I get DVDs?

When you join, you will be required to choose a minimum of 10 discs and we will dispatch your first available discs as quickly as possible. Our Distribution Centre operates Monday-Friday and, for orders placed before 3pm, we offer same-day dispatch using First Class postage, so your first available disc(s) should arrive the within one business day.
For example, if you sign up on a Wednesday before 3pm, we will despatch your top available choice(s) that afternoon by First Class Post and you should receive them Thursday morning.

I’ve lost my Password. What do I do?

If you’ve forgotten your password, click the Lost Password link at the top of the page and we’ll send it to you in an email. We’ll use the email address you use to log in to the website, so if you have two email addresses or more, be sure to check the right one.

I've lost an envelope. What do I do?

We use special two-way, prepaid envelopes, so it’s free to send the DVDs back. If you lose an envelope, please return the disc(s) in another DVD envelope (please send 2 or 3 discs in each) or use a padded envelope to protect the disc and return to MMS, Unit 3, Britannia Trade Centre, Ryehill Close, Lodge Farm Industrial Park, Northampton, NN5 7UA.

My DVD(s) seem to be lost in the post. What do I do?

All information about dispatches & returns is clearly shown in your account when logged in to the Wilkinsons DVD Rentals website and it is your responsibility to notify us in the event that a disc or batch of discs goes missing. This is very rare and you should allow at least 4 postal days before reporting a lost shipment outbound or inbound. If the shipment has still not arrived, please contact Customer Service and they will look into it and arrange for your next disc(s) to be dispatched as soon as possible.

Please note that, while your Membership remains active, you will not be liable for the cost of discs lost in the post so long as you notify us within 30 days of the postage of any item(s) that you think are lost, and that you complete and return the simple Lost Disc Form that we provide, should you be required to do so.

I've received a damaged disc. What do I do?

We check all discs before dispatch and our special envelopes are highly protective, but discs are occasionally damaged in transit. If you receive a disc that is damaged or won’t play, please contact Customer Service immediately and we can arrange a replacement.

Can I cancel?

Yes - Very easily, at any time, so long as your account is up to date.

If you wish to cancel, just login, visit MyAccount and follow the "Cancellation Request" process. Account Cancellation Requests may only be carried out via the Wilkinson Plus website while you are logged in using your username and password and are not accepted by email, telephone or post for security reasons. If you wish to cancel your account, it is mandatory to obtain a Certificate of Postage (free from the Post Office) when returning your final rental discs, irrespective of whether you return the final discs before or after you make your Cancellation Request online, as this is the only acceptable means of proof in the event that they are lost in the post. You should post your final rental discs as soon as you make your Cancellation Request and you have 7 days (the day you make the request, plus the next 6 days) for the discs to arrive safely to complete your account cancellation, to allow for postal delays.

If you have any outstanding payment(s) on your account, these muct be cleared before making a Cancellation Request.

Can I Resubscribe after I cancel?

Of course! You would be very welcome to join us again at any time in the future. Please note, however, that you would not be eligible for a further Introductory Offer, such as “First Month half price”.

Can I put my Account on hold?

Yes. If you need to take a break – e.g. for a Holiday or because you are busy moving house – you can simply Pause or Freeze your account very easily at any time, within the MyAccount area.

Please note that this functionality is not available during an introductory offer period or free trial.

Can I Upgrade or Downgrade my package?

Of course! If you want to upgrade or downgrade your rental package at any time, simply follow the link in MyAccount before your next monthly billing date. The package change will then come into effect when your next monthly payment has been collected.

How do I use a Voucher Code?

We occasionally provide special offers, often in association with partner companies. If you have a Voucher Code, please make sure you enter it at the start of the sign up process to claim your offer (This often happens automatically if you click through from a partner website or offer email). The details of the offer you are claiming with your Voucher Code will be re-confirmed to you before you complete the sign-up process.

What if I don't have a Voucher Code?

If you don't have a Voucher Code, simply leave this field blank in the Registration process and you will automatically be able to claim half price for your first month.